Help

Need help, found a bug, or have an idea? Email support@trutag.app and we'll get back to you, usually within a couple of business days. A screenshot and the link to the product or search you were on help a lot.

Common questions

My settings changed but the page didn't update

Refresh the store’s tab. If you just installed or updated TruTag, tabs that were already open need one refresh before TruTag can work in them. The popup shows a Refresh button when this happens.

How do I use TruTag on another store?

TruTag works on Amazon, Target and Walmart from the start. On any other clothing store, click the TruTag icon and choose Turn on, then allow the permission Chrome asks for. It's for that one store only. When the icon shows an orange dot, TruTag thinks the page is a store it can read. To stop, click the icon and choose Turn off.

To turn it on everywhere at once, click the TruTag icon, then Stores at the bottom, and choose Turn on for all stores. Some stores don't list fabric in a way TruTag can read yet; if one doesn't work, email us the link.

An item says "Fabric not listed" or "% not listed"

TruTag only knows what the seller wrote on the product page. If a listing just says "Cotton" or "cotton blend" without percentages, TruTag marks it as unconfirmed instead of guessing. You can choose to show, dim, or hide these items in the popup under Display.

TruTag says it's paused

Stores occasionally ask for a CAPTCHA (Walmart and Target call it "press & hold") when a lot of product pages load quickly. Open any product page on that store, complete the check, then click Resume on the TruTag counter in the corner.

Some items in "Customers also bought" rows are faded instead of hidden

That's on purpose. Those sliding rows break if items are removed, so TruTag dims them instead.

How do I cancel TruTag Pro?

Open the TruTag popup and click Manage subscription at the bottom. You keep Pro until the end of the period you've paid for. See our Terms of Service for refunds.

I paid, but Pro isn't unlocked on another computer

Open the TruTag popup on that computer and click Already paid? Log in, then use the email you paid with.